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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Manuel salvador Acevedo rugama

Manuel salvador Acevedo rugama

July 30, 2026

2  out of  5
rating by Manuel salvador Acevedo rugama
"Me cobraron más en la seguranza y no me avisas"
We responded:
"Hi Manuel. As we explained initially, when you opt in to the Drive Safe & Save mileage program, you need to set it up on your end within 45 days, otherwise, the discount is removed, and your policy increased. We sent you multiple text messages and emails reminding you to complete the set up to keep your discount. We also mailed you notices of the removal of the discount before it occurred to give you a last chance to complete the set up. This is the standard procedure company-wide regarding the Drive Safe & Save program and can also be found on our website. Ivy was offering you assistance, and you hung up on her. You can re join the program and get the discount again so your payment goes back to your original quote. You are welcome to call the office and we can help you set up. -Karen Lima"
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Jen Burgueno

July 29, 2026

5  out of  5
rating by Jen Burgueno
"Excellent service, Ivy and Walter were great at answering my questions and resolving the issues with no hesitation."
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Shanda M

July 21, 2026

5  out of  5
rating by Shanda M
"I had been with the same insurance company for 16 years and was nervous to switch. Walter and Ivy made it extremely easy! Thank you both!"
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JP Lone Eagle

July 17, 2026

5  out of  5
rating by JP Lone Eagle
"Always a great experience with great people."
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Dove Knight

July 17, 2026

5  out of  5
rating by Dove Knight
"I responded to a card I just received in the mail to come back. The timing was amazing. The agent was fabulous. I received my wallet cards and everything is good. I'm very pleased."
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Nicanor Vallin

July 16, 2026

5  out of  5
rating by Nicanor Vallin
"It was good"
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Travis

July 14, 2026

5  out of  5
rating by Travis
"Karen Lima is the best because Karen always assist me for my needs on State Farms for last 4 years thanks Karen Lima all the assistance."
We responded:
"Thank you SO MUCH Travis, for your kind words. It has been a pleasure and an honor being your Agent and handling your insurance needs. I thank you for trusting me, and for your support and loyalty through the years. I look forward to serving you for years to come!! I am always here for you, and it was so nice to see you and your dad today! Next time we will enjoy a cold brew, on me! Take care! -Karen "
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aymee

July 14, 2026

5  out of  5
rating by aymee
"I had an awesome experience with Ivy at State Farm. Even though we only talked over the phone, she was super kind, and really easy to work with. She answered all my questions and made everything feel simple. Great costume service!"
We responded:
"Thank you, Aymee for the 5 stars, and for your kind words! Ivy really is the best, and I’m so happy to hear she took good care of you. We are always here for you! Thank you for your trust in us. -Karen"
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Salvador Robles

July 13, 2026

5  out of  5
rating by Salvador Robles
"Good service Walter and ivy help me out every time I come they are amazing!"
We responded:
"Thank you, Salvador! It is our pleasure to serve you. Thank you the 5 stars, and thank you for your continued trust in us for your auto, home and life insurance. We are always here for you! -Karen"
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Michelle Scurry

July 11, 2026

5  out of  5
rating by Michelle Scurry
"Karen and her team have been consistently guiding me thru the many insurance options that best suit my needs. I always feel a personal connection that is greatly appreciated in this day and age."
We responded:
"Hi Michelle! Thank you SO MUCH for your kind words. It was a pleasure to have seen you and reviewed your insurance coverages. I truly appreciate your trust in me, and for your loyalty. I am always here for you and your family. I look forward to seeing you and talking about our love for our plant babies! 🪴 -Karen "
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Mariela Vera

July 10, 2026

5  out of  5
rating by Mariela Vera
"State Farm and Ivy have been great to work with. I received a letter in the mail where the company my car is financed thru was asking for some stuff from me and I texted Ivy and she replied in a timely manner and was quick to resolve the problem for me."
We responded:
"Mariela, thank you for the 5 stars! I’m so glad we were able to help you with your lender- we got your back! Thank you for your continued trust in us. We are always here for you! -Karen"
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Lili Mariscal

July 8, 2026

5  out of  5
rating by Lili Mariscal
"Best insurance, very friendly and affordable!"
We responded:
"Lili, thank you for the 5 stars! It’s a pleasure to serve you, and your business insurance needs. We are always here for you! -Karen "
Profile photo of Rory Zatyko

Rory Zatyko

July 6, 2026

5  out of  5
rating by Rory Zatyko
"Great service. nice folks…. Very easy to work with them."
We responded:
"Thank you, Rory, for your review! I welcome you to my office and my team, and we are always here for you! I look forward to taking good care of your insurance needs for years to come! -Karen "
Profile photo of Angelino Aguirre

Angelino Aguirre

July 2, 2026

5  out of  5
rating by Angelino Aguirre
"Les recomiendo esta aseguranza es muy buena"
We responded:
"¡Gracias por la recomendación, Angelino! Me alegra saber que estás satisfecho con nuestro servicio. Apreciamos la confianza y estamos para servir. -Karen "
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ana cortes

July 1, 2026

5  out of  5
rating by ana cortes
"Very professional staff and setting. I got my public notary through them and it was painless and quick. Thank you to Walter Lima and all the staff at this location !!"
We responded:
"Ana, thank you for taking the time to leave us a review! I'm happy to hear that Walter and the rest of our team made your notary experience quick and easy. We appreciate your kind words and support. Let us know if we can help with anything else! -Karen "
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Omar

June 25, 2026

5  out of  5
rating by Omar
"we were attended even when we were severely late and we were treated very welcomed!"
We responded:
"Omar, thank you for the 5 stars! You are always welcome in our office even if you’re late! No problem! We will always find a way to accommodate you. Thank you for your trust in us, we are always here for you and your family! Enjoy your side-by-side and all the adventures to come! -Karen "
Profile photo of Guillermoj Espinosa

Guillermoj Espinosa

June 23, 2026

5  out of  5
rating by Guillermoj Espinosa
"Buen servicio y amabilidad con la gente me gusta x q tienen mucha sntecion alos clientes resuelben los preguntas q tiene uno gravias x ese gran servicio karen lima"
We responded:
"Hola Memito! Gracias por las 5 estrellas! Tu y tu linda familia han estado con State Farm por más de 15 años- y yo bien recuerdo cuando fui yo quien les empecé las pólizas hace tanto tiempo atrás. Es un honor y privilegio contar con la confianza y apoyo de toda la familia. Mil gracias por la lealtad, los aprecio mucho como clientes que se en amigos. Siempre estoy aquí para servirles! -Karen"
Profile photo of Dan Leblanc

Dan Leblanc

June 18, 2026

5  out of  5
rating by Dan Leblanc
"Very wonderful"
We responded:
"Dan, thank you for the 5 stars! I'm happy to know you had a wonderful experience with us. Let us know if we can help with anything else!"
Profile photo of Jim Barry

Jim Barry

June 11, 2026

5  out of  5
rating by Jim Barry
"Karen sold me the best coverage to meet my needs."
We responded:
"Thank you, Jim, for taking the time to leave us a review! I'm happy to hear that you found the coverage that fits your needs. We're here to make sure you have the right protection. Let us know if we can help with anything else!"
Profile photo of Aaron George

Aaron George

June 10, 2026

5  out of  5
rating by Aaron George
"Good coverage and excellent follow through."
We responded:
"Aaron, thank you for taking the time to leave us a review! I'm happy to hear that you're satisfied with the coverage and follow-through from our office. We're here to make sure you have the support you need. Feel free to reach out if you need anything else!"
Profile photo of Natalie

Natalie

June 2, 2026

5  out of  5
rating by Natalie
"Working with Walter has been great. He is responsive, professional and always assists me with a positive attitude."
We responded:
"Natalie, thank you for taking the time to leave us a review! I'm happy to hear that Walter has been responsive and professional in assisting you. We appreciate your feedback and are glad to have you as part of our office family. Let us know if we can help with anything else!"
Profile photo of Robert Kalakosky

Robert Kalakosky

June 1, 2026

5  out of  5
rating by Robert Kalakosky
"What great staff! Ivy at the front is so sweet and friendly. Walter helped set up my auto insurance and was knowledgeable and listened to exactly what I needed. Thank you guys so much!!"
We responded:
"Thank you, Robert! I'm really happy to hear that Ivy and Walter made such a positive impression. It's great to know that Walter was able to assist you with your insurance needs and that Ivy's friendliness stood out. We appreciate your kind words and support. Feel free to reach out if you need anything else!"
Profile photo of Charlie Vaughan

Charlie Vaughan

May 30, 2026

5  out of  5
rating by Charlie Vaughan
"I would first like to say THANKS to WALTER!!! We weren’t sure if we were gonna purchase new car from Carson City Toyota, Walter gave us the quote of insurance and was so very helpful. Through multiple calls to him he helped my family through an asap situation and came through FAST!!!! Walter you are the man buddy, thankyou so very much!!!"
We responded:
"Charlie, thank you for taking the time to leave us a review! I'm really happy to hear that Walter was able to assist you and your family so effectively. It's great to know he could provide the support you needed during your purchase. We're always here to help if anything else comes up!"
Profile photo of Haley Grable

Haley Grable

May 29, 2026

5  out of  5
rating by Haley Grable
"Very helpful and friendly people here!"
We responded:
"Haley, thank you for taking the time to leave us a review! I'm happy to hear you found our team helpful and friendly. We strive to make every visit a positive experience. Let us know if we can help with anything else!"
Profile photo of Rubi Rodriguez

Rubi Rodriguez

May 14, 2026

5  out of  5
rating by Rubi Rodriguez
"Walter helped me find a great insurance quote for my cars. He was very knowledgeable, patient, and professional throughout the process."
We responded:
"Thank you, Rubi! I'm happy to hear that Walter was able to assist you with finding a great insurance quote. His knowledge and professionalism are truly valued in our office. If you have any more questions or need further assistance, feel free to reach out!"