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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eduardo Jimenez

March 13, 2025

5  out of  5
rating by Eduardo Jimenez
"The best of the best"
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Joe Jeannette

March 4, 2025

4  out of  5
rating by Joe Jeannette
"Nice and efficient service they looked out for my wife and me with are auto insurance"
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julien logan

March 3, 2025

5  out of  5
rating by julien logan
"Great office family has been here for years would highly recommend"
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Em H

March 1, 2025

5  out of  5
rating by Em H
"Highly recommend Carla and Ale were very respectful and helpful. Ale recommended me. Super easy."
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Margarita Salazar

February 28, 2025

5  out of  5
rating by Margarita Salazar
"I’ve been with Karen Lima and team for a few years now and my experience with this office has been simply amazing. I just referred my boyfriend and his brother and Karen took great care of them and took the time to explain everything in great detail. I also love their office vide with all of the beautiful plants and their waiting lounge is very inviting."
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Christopher Castillo

February 27, 2025

5  out of  5
rating by Christopher Castillo
"Great information and great help"
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Cesar Castro

February 27, 2025

5  out of  5
rating by Cesar Castro
"Karen worked a good deal will be coming back and will recommend family and friends to her"
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Celeste Macias

October 31, 2024

5  out of  5
rating by Celeste Macias
"carla was amazing help would definitely recommend state farm"
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Jack Whelan

June 14, 2024

1  out of  5
rating by Jack Whelan
"Went with Costco insurance and my monthly went from 170$ to 90$ with the same coverage"
We responded:
"Hi Jack! I’m glad you found a better price with Costco. We only offered you a quote based on your previous California policy. I’m sad you left us such a low rating, when we had a great conversation and I really enjoyed meeting you, and tried to help as best as I could and offer you all the discounts you qualified for. Rates and prices are out of our control as an agency. We take Google Stars seriously and it’s not fair to us as an agency to rate us low due to pricing. I wish you much luck in your endeavors and thank you for the opportunity to help. -Karen Lima "
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Nena Godinez

March 11, 2024

5  out of  5
rating by Nena Godinez
"I needed last minute renters insurance and Daniel was beyond efficient and helpful! Within minutes, I was squared away with everything I needed at a very reasonable rate. My favorite part was the fact that it was so quick and painless. Daniel was extremely thorough and ensured I understood what my insurance covered. He took the time to explain everything and still made sure I was following along and didn't have any unanswered questions. Daniel is simply a great representation of how Karen Lima operates her branch. I am a satisfied customer! Thank you team!"
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Nina Barboza

March 8, 2024

5  out of  5
rating by Nina Barboza
"Very helpful and caring staff."
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Jared Paull

March 7, 2024

5  out of  5
rating by Jared Paull
"Karen goes out of her way to make sure that we are good. We appreciate that very much."
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Julian Ayala sandoval

February 9, 2024

5  out of  5
rating by Julian Ayala sandoval
"Muy buena experiencia"
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Ingrid De Jong

October 5, 2023

3  out of  5
rating by Ingrid De Jong
"Karen is very nice. Her staff is somewhat shakey on accuracy"
We responded:
"Hi Ingrid! Thank you kindly for your review. My team is still learning, and it takes time to learn and develop in our constantly changing insurance industry. I appreciate the feedback, and your patience with us. We try really hard. I am so honored to be your new Nevada Agent, and I look forward to serving you for years to come. Take care. -Karen"
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Kimmy Godfrey

October 4, 2023

5  out of  5
rating by Kimmy Godfrey
"Recently moved to reno area and Daniel made the process quick and easy even with my 6 year old daughter in tow! Much appreciated!"
We responded:
"Hi Kimmy! Thank you kindly for the review. Your sweet daughter was so well behaved! We enjoyed meeting you both. Thank you for the trust, we appreciate your business and look forward to taking good care of your insurance needs. Welcome to Nevada! I hope you love it as much as I do. 😃 -Karen"
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Kevin Huesca

October 3, 2023

5  out of  5
rating by Kevin Huesca
"Carla was so helpful with getting me set up to get quoted fast and with the rates being so much better then any other place I’ve gone to and made this experience better"
We responded:
"Hi Kevin! Thank you kindly for your review. Carla is really awesome! 🤩 I’m so glad we were able to save you money. I thank you for your business, and your trust in us. We are always here for you! -Karen"
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albert Villalobos

June 16, 2023

5  out of  5
rating by albert Villalobos
"Daniel is the best agent and honest"
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Cristian DeAvila

June 12, 2023

5  out of  5
rating by Cristian DeAvila
"Great customer service. You truly are in good hands"
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Cynthia Estrada

June 12, 2023

5  out of  5
rating by Cynthia Estrada
"such a great team. Jose is one of the nicest agents I've talked to. Thanks for all the help. Also, my kids loved him too"
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Jaime Rodriguez

March 27, 2023

5  out of  5
rating by Jaime Rodriguez
"Best insurance agency in Northern Nevada by far!"
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Perry Anderson

March 27, 2023

1  out of  5
rating by Perry Anderson
"I was quoted a "mirrored" policy and being told it was exactly the same but cheaper. While yes the coverage was the same but the deductible was changed from $1000 to $4500!! This was never once mentioned during our calls and discussions. I went with the quote and didn't read the details having trust in them which was a huge mistake. Basically a used car salesman kind of attitude/scam stay away!!"
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Stefanny Rose

December 1, 2022

5  out of  5
rating by Stefanny Rose
"Super impressed with the level of service I received. Julie was fantastic. Super friendly and informative. Thanks Julie!"
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jasm¡ná lee

November 30, 2022

5  out of  5
rating by jasm¡ná lee
"Thank you Julie! she was so kind & helpful!!"
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Stephany Mata

November 30, 2022

5  out of  5
rating by Stephany Mata
"julie is very respectful and helpful. Great customer service 👍🏼"
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Alondra Mata

November 30, 2022

5  out of  5
rating by Alondra Mata
"Julie was awesome! Super helpful and answered all of my questions."